Reference

Legal access starts with clear rules

We keep the legal terms visible before you move anything into your account, so you know what can be checked, what we may ask for, and when access…

Local lawAccount checksData handlingDANA, OVO, GoPay, QRIS

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How our legal policy applies

janda4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal policy is written for Indonesia first, and it applies only where local law permits the service. That means access can change by location, device, age verification, payment rail, or account status, and we may pause entry until the record matches our checks. DANA, OVO,

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GoPay, and QRIS are shown as payment chips only where the wallet or bank rail is supported, and each request still follows the same legal checks. If you ask us to change a profile field, close an account, or explain a record we hold, we match
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the request to the email on file before we act. We keep the process simple: clear identity match, clear request, and a written reply through support. If a request needs more review, we may ask for a second check from the same channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to send policy requests

For legal questions, use live chat in the account area, WhatsApp, or email from the address tied to your profile.

DATA AND ACCESS

How we handle data and requests

We only use the data that helps open your account, check access, and handle requests tied to policy or payment records.

Data use

We store the details you submit for account checks, request handling, and payment matching. Access is limited to staff who need it, and we do not use the record for unrelated contact.

Cookies

Cookies keep the session active, remember your device, and reduce repeated checks when you return. You can clear them in your browser, but that may require a fresh login and another device check.

Account security

We ask for the registered email, phone number, and a short code when a sensitive change is requested. That keeps name changes, access resets, and wallet edits from being made by the wrong person.

Record retention

We keep request logs only as long as needed for security, dispute handling, and local record duties. After that, the data is removed or anonymised in line with our retention rules.

Request changes

If your details need correction, send the exact field name, the old value, and the new value. We check the account first, then update the record when the request matches what is on file.

Policy contact

If you want a copy, correction, or closure for a record we hold, message support from the same email on the account. We will confirm the request and tell you the next step.

Questions about legal access

These are the questions we hear when you want to know what is allowed, what we keep, and how to reach us. The short answer is simple: local law comes first, your account details must match what you submit, and policy requests are handled through the channels tied to your profile. If something needs correction, we ask for the exact field and the current value so we can verify it fast.

Access depends on local law and availability where permitted. If your location is not supported, we block entry and ask you to use a region where the service is allowed.

We keep the details you submit for profile setup, access checks, and request handling, plus session and device logs when needed. Payment references are stored only when they are part of a support case.

Message us from the registered email, name the field you want changed, and include the current value plus the new one. We compare it with the account record before making any update.

Yes. Cookies keep your session active, remember your device, and reduce repeat checks when you return. If you clear them, you may need to log in again and confirm the device once more.

We keep request logs only for as long as needed for security, dispute handling, and local record duties. After that, we remove or anonymise them according to our retention rules.

Use live chat, WhatsApp, or email from the contact details in your account. We answer every day from 09:00 to 23:00 WIB, and we match the request to your profile before we respond.

Legal access starts with clear rules

Where to send policy requests

How we handle data and requests

Data use

Cookies

Account security

Record retention

Request changes

Policy contact

Questions about legal access

01 Can I open an account if I am outside Indonesia?

02 What data do you keep when I open an account?

03 How do I request a correction to my details?

04 Do you use cookies on my device?

05 How long do you keep request records?

06 Which channel should I use for a policy question?

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